Contact Our Team

Our support team is ready to help with account-related enquiries, payment questions, technical concerns and general feedback. Whether you need help with document verification, deposit limits, self-exclusion or a withdrawal query, contact us and we will respond promptly. We provide clear assistance in English and can signpost to UK support organisations if you need extra help with responsible gambling tools or practical account matters.

Department	Contact
Customer support	[email protected] / Live chat available 24/7, typical email reply within a few hours
General enquiries	[email protected] (general account and billing queries)
Affiliate enquiries	[email protected] (partner programme enquiries; response within 48 hours)
Phone	+44 20 7946 0832 (UK office hours Mon-Fri 09:00-18:00; phone for urgent issues)
Working hours	Live chat 24/7; email support Mon-Fri 09:00-18:00

Email Assistance

For detailed requests, account issues or any matter that needs documents or explanation, email is our preferred contact method: [email protected]. Please include a clear subject line, your full name and up to date contact details, and attach any relevant documents. Providing complete information helps us respond faster and avoid processing delays. We aim to reply within 24 hours on business days.

Send Us a Message

Name

<label style="display:flex;flex-direction:column;font-size:14px;color:#111;">  Email  <input type="email" name="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #d0d0d0;border-radius:4px;font-size:14px;" /></label><label style="display:flex;flex-direction:column;font-size:14px;color:#111;">  Message  <textarea name="message" rows="6" required placeholder="Tell us about your issue. Add your account ID or recent win reference if applicable." style="padding:10px;border:1px solid #d0d0d0;border-radius:4px;font-size:14px;resize:vertical;"></textarea></label><button type="submit" style="padding:10px 14px;background:#0b63c6;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team aims to respond promptly to all enquiries. Most messages are handled within one business day; live chat replies are usually immediate, and email requests are typically answered within 24 hours. Complex cases such as verification or payment checks may take longer depending on their nature. We’ll keep you updated while we work on your enquiry.

Feedback

We’d love to hear your feedback, suggestions or ideas to improve the site. Every message is read by our team and used to refine features, promotions and the overall user experience. Please tell us about bugs, payment issues, game requests or navigation tips. Your input is reviewed carefully and helps shape future updates to make the site better for everyone.